Troubleshooting
This section provides guidance for resolving common issues that may occur while using Devici.
The articles here focus on configuration, access, integration, and operational scenarios that users and administrators may encounter during normal use of the platform.
Troubleshooting content is organized by capability to help you quickly find issues relevant to the area you are working in.
How to use this section
If you encounter unexpected behavior or an error message in Devici:
- Identify the area of the product involved (for example, user access, modeling, or integrations).
- Navigate to the corresponding troubleshooting category.
- Review the relevant article for an explanation and recommended resolution steps.
Where applicable, troubleshooting articles include: - The exact error or symptom - Why the issue occurs - Steps to resolve the issue - When to contact Devici Support
Troubleshooting categories
User & Access
Issues related to: - User invitations and organization membership - Authentication and sign-in behavior - Identity provider (IdP) configuration
Modeling
Issues related to: - Threat models and elements - Attributes and threat generation - Model consistency and expected results
Integrations
Issues related to: - Third-party integrations such as Jira and Azure DevOps - Synchronization and connectivity - API usage and authentication
Automation & Code Genius
Issues related to: - Code Genius CLI usage - Automation and CI/CD pipelines - Authentication and execution errors
Still need help?
If you cannot resolve an issue using the guidance in this section, contact Devici Support for assistance.
Support can help with: - Account and access recovery - Advanced configuration issues - Platform-specific questions
To contact support, visit: Devici Support Portal